1. Introduction

This Privacy Policy explains how Indore Taxi Services ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website indoretaxiservices.in and our taxi booking services in Indore, Madhya Pradesh.

We are committed to protecting your privacy and complying with the Information Technology Act, 2000, IT (Reasonable Security Practices) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information We Collect

We collect the following data:

  • Personal Details: Full name, phone number, email address
  • Trip Details: Pickup & drop locations, date, time, cab type, passengers
  • Technical Data: IP address, browser type, device info, cookies
  • Communication: WhatsApp messages, call logs (if contacted)

3. How We Use Your Data

We use your information to:

  • Confirm and process your taxi booking
  • Send booking confirmation via WhatsApp
  • Share trip details with the assigned driver
  • Improve our services and website
  • Comply with legal obligations (e.g. police verification)
  • Prevent fraud and ensure safety

4. Data Sharing

We share your data only with:

  • Drivers: For pickup and communication
  • Payment Partners: For secure transactions (if online payment added)
  • Legal Authorities: When required by law

We never sell your data to third parties.

5. Data Storage & Security

Your data is stored securely on encrypted servers. We retain booking data for 6 months or as required by law. After this, it is permanently deleted.

We use SSL encryption, firewalls, and access controls to protect your information.

6. Your Rights (Under DPDP Act)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time

Contact us at info@indoretaxiservices.in to exercise your rights.

7. Cookies & Tracking

We use cookies to improve user experience and analyze traffic (via Google Analytics). You can disable cookies in your browser, but some features may not work.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy. Changes will be posted here with the updated date.

10. Contact Us

Indore Taxi Services
Address: 70, Shiv Badi Baag Colony, MR 9 Road, Indore, Madhya Pradesh India 452016
Phone: +91-9713961313
Email: info@indoretaxiservices.in

Last Updated: November 6, 2025